Terms & Conditions

 

ORDER CONFIRMATION AND ALTERATIONS

All custom orders will be confirmed 12 days before your event. Full payment is required at the time of confirmation.

Once your order has been confirmed, no alterations can be made.

For set boxes purchased through our website, we are unable to accommodate changes within 7 days of the agreed pick up or dispatch date.

If you wish to make an alteration before this date, please contact us as soon as possible and we will do our best to assist.

 

CANCELLATIONS AND REFUNDS

Cancellations are not accepted within 12 days of the agreed pick up or dispatch date.
If you wish to cancel before this period, please contact us promptly to discuss options.

Due to the perishable and custom made nature of our products, we do not offer refunds for change of mind or incorrect details provided by the customer. All cookies are baked fresh and made to order.

 

DAMAGED OR LOST ORDERS

We take the utmost care in handling and packaging your cookies to minimise any risk of damage. Once your order has been picked up or dispatched, we are not responsible for any damages, delays, or losses that occur during postage or handling.
Postal delivery is at the buyer’s own risk.

 

PICK UP POLICY

All pick-up times and dates must be strictly adhered to. Please ensure you arrive at your scheduled time, as we may not be available outside of agreed hours.

However, we completely understand that things don’t always go to plan. If you can no longer make your agreed pick-up time, please contact us as soon as you can so we can try to make new arrangements

 

SOCIAL MEDIA

. We reserve the right to use photos of our creations across our social media platforms and marketing materials.
If you prefer that we do not share images of your order, please let us know at the time of placing your order

 

FOOD SAFETY & REGISTRATION

All cookies are baked in a fully registered and insured kitchen located in Oakden, South Australia.
We proudly hold a 5-star food safety rating and operate in compliance with all South Australian food safety and hygiene standards.

 

ALLERGENS

While we take great care to avoid cross-contamination, our products are prepared in a kitchen that handles milk, wheat, nuts, soy, and other potential allergens.
By placing an order, you acknowledge this risk and agree not to hold us liable for any allergic reactions.

Cookies made with gluten-free flour are prepared on a separate day to minimise cross-contact with gluten-containing ingredients; however, they are produced in the same kitchen and may contain traces.